The Communication Reset

About this course

A five-lesson practitioner course on communication under pressure. It covers recognising the moment a conversation turns, why two people remember the same exchange differently, how to slow an escalating exchange down rather than win it, how the story we tell ourselves shapes what we hear, and how to rebuild a relationship after communication has broken down. Foundational for every other course in the AURIS Practitioner Certification.

Course curriculum

5 lessons. The lesson content itself opens once you start the course.

1. Lesson 1 · about 20 minutes

   Recognising the Trigger

   This lesson is about recognising the moment before an argument even starts, not the shouting, but what comes just before it.

   • Notice your own earliest physical signs of communication overload
   • Understand what flooding is and why it stops a conversation working

2. Lesson 2 · about 20 minutes

   Two People, Two Memories

   This lesson is about how two people can leave the exact same conversation with two genuinely different memories of it.

   • Understand why two sincere people remember the same conversation differently
   • Tell the difference between a solvable problem and a perpetual one

3. Lesson 3 · about 20 minutes

   Slowing It Down

   This lesson is about the single most practical tool in the whole course: knowing when, and how, to pause.

   • Know when to pause a conversation rather than push through it
   • Have your own pause phrase ready before you need it

4. Lesson 4 · about 20 minutes

   The Story You're Telling Yourself

   This lesson is about the difference between what actually happened, and the story we build on top of it.

   • Separate a plain observation from the story built on top of it
   • Notice negative sentiment override in your closest relationships

5. Lesson 5 · about 20 minutes

   Building It Back

   This lesson is about the unglamorous, ordinary work of actually rebuilding trust over time.

   • Use small repair attempts before tension spirals
   • Set up a short, honest weekly check-in that you will actually keep

What is included

• Guided reflections
• Interactive exercises
• Practical activities
• Downloadable worksheets
• Assessment
• Portfolio work
• Certificate on completion

Course progression

This is course 1 of 6 in the AURIS Practitioner Certification.

1. Foundation→
2. Applied→
3. Practitioner

Related courses

• Next course

  Facilitating the AURIS Framework

  Course details

• Bundle

  AURIS Practitioner Programme, £125

  See the bundle