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Terms & Conditions
These terms govern use of the AURIS Institute website and AURIS Academy.
About AURIS Institute
AURIS Institute operates this website, AURIS Academy, and AURIS Identity, the membership app at aurisidentity.com.
Using AURIS
You must use the site and Academy lawfully and must not attempt to interfere with the service, another learner's account, security controls or intellectual property. Keep your sign-in details secure and tell us if you believe your account has been compromised.
Courses and educational scope
AURIS Academy provides educational content and practical learning. It is not therapy, medical treatment, diagnosis, emergency support or legal advice. Course descriptions explain what each course covers before you enrol or pay. Where you need clinical, medical, legal or crisis support, use an appropriately qualified service.
Prices, payment and access
Free courses require no payment details. Paid Academy courses are bought individually at the total price shown before checkout. They are one-time purchases, not Academy subscriptions, and there is no automatic Academy renewal. After confirmed payment, access is added to your account. Paid course access is permanent as described at purchase, subject to these terms, lawful use and any refund that ends the purchase.
Refunds and cancellations
Our Refunds & Cancellations Policy explains immediate digital access, cancellation rights, statutory remedies and our additional learner-first approach. Nothing in these terms limits rights that consumer law gives you.
Accounts, progress and certificates
Your account stores relevant enrolment and learning progress. A Certificate of Completion is issued only where the course offers one and its completion requirements are met. A completion certificate records completion of AURIS learning; it does not by itself confer a regulated professional qualification, licence or clinical status unless a course expressly says otherwise.
Intellectual property
Content, branding and the AURIS Identity System are owned by AURIS Institute unless stated otherwise.
Availability and changes
We work to keep the service available and accurate, but maintenance, security work or events outside our reasonable control can interrupt access. We may improve course content, including research-driven updates, without removing the core learning a learner purchased. If a material problem prevents us supplying paid content, your statutory remedies remain available.
Liability and your statutory rights
Nothing in these terms excludes liability where the law does not allow exclusion, and nothing limits your statutory consumer rights. To the extent permitted by law, AURIS is not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from a consumer purchase.
Concerns and complaints
If something has gone wrong, email enquiries@aurisidentity.com. Tell us what happened and what outcome you are seeking. We will acknowledge the concern and aim to provide a clear response within five working days. We will not disadvantage a learner for raising a genuine concern.
Governing law
These terms are governed by the law of England and Wales. If you are a consumer elsewhere in the UK, you keep any mandatory protections and rights available to you where you live.
Contact
Questions about these terms: enquiries@aurisidentity.com.
Last updated: 29 October 2026
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