“Take away your opinion, and there is taken away the complaint.”
Legal
Privacy Policy
How AURIS Institute handles personal information on aurisidentity.org, including the AURIS Academy.
Who we are
AURIS Institute, based in Cumbria, UK, is responsible for the personal information described here. You can contact us about privacy, or to use your rights, at enquiries@aurisidentity.com.
Which website this covers
This notice covers aurisidentity.org and the AURIS Academy on it. The AURIS Identity System Membership at aurisidentity.com is a separate service with its own privacy information. If you follow a link from this site to aurisidentity.com, that service's information applies there.
What we collect and why
- Enquiries and discovery calls: your name, email address, message and any booking details, so we can reply and arrange the call you asked for.
- Academy account and sign-in: your name, email address and sign-in details, including Google sign-in if you choose it, so you can have an account and use the Academy.
- Learning records: enrolments, lesson progress, reflections, assessment answers and results, and certificates, so we can provide your courses, record your progress and issue and verify certificates.
- Payments: when you buy a course, the payment is taken by our payment provider. We keep a record of the purchase and its status, not your full card details.
- Community and Connection Hub: posts, replies and reports you make in the community, and details organisations and partners submit for listings and verification. Searches in the Connection Hub are recorded only as a rough length, not the words, except that the wording of a search which found no results is kept for 90 days so we can see what is missing, then deleted.
- Newsletter and email: your email address and your choices, if you sign up. We also send service emails you need, such as sign-in and course emails.
- Find My Way: your current conversation is processed to provide AI-supported guidance and find governed resources. AURIS does not save raw conversation text in ordinary analytics or create a permanent sensitive profile. Privacy-minimised needs signals, including resource intent, result state and voluntarily supplied location, may be recorded to understand gaps in provision. Research and marketing consent remain separate.
- Free lesson drafts: when you choose Save answer and sign in, a temporary copy of those notes is kept in this browser for up to 30 days. It is removed after the same answer is confirmed saved to your account, or when browser storage is cleared. Someone else using this browser may be able to read it. Typing alone does not save it, and a local draft is not a confirmed account save.
- Optional lesson coaching: automatic coaching starts off. When you enable it for a lesson, each answer you edit is sent with its question and the authorised lesson context to OpenAI after you leave the answer box. You can review that context in the lesson and edit your answer before leaving its box. Other saved answers are not included. You can switch coaching off at any time; leaving the lesson switches it off. AURIS does not store the answer or response as a coaching record or in website analytics. Saving your answer remains a separate learning action. You can decline coaching and still learn or find support.
- Careers Chat: questions are kept without your name or email attached, and the chat keeps a copy of your recent conversation in your own browser. This retention differs from Find My Way.
- Security and administration: records needed to keep the site safe, prevent misuse and run the service, such as sign-in and administrative activity logs.
- Analytics: if you accept analytics cookies, we use Google Analytics and our own visitor measurement to understand how the site is used. If you do not accept, these do not run. Page visits are otherwise counted without any identifier. See our Cookie Policy.
Our lawful bases
- Contract, or steps you ask us to take: providing your account, courses, assessments, certificates, purchases, bookings and replies to your enquiries.
- Consent: the newsletter and optional emails, and non-essential analytics cookies. You can withdraw consent at any time.
- Legitimate interests: proportionate security, fraud and misuse prevention, running and improving the service, and service emails that support what you asked for.
Research
AURIS carries out research on identity adaptation. Any use of personal information for research is governed separately by the AURIS Academy Research Participant Information and Consent Notice (version 1.0), which you can read in the Academy before choosing. Taking part is optional. You make four separate Yes or No choices, and you can change them or withdraw at any time in your Academy settings. In research datasets your name and email are replaced with a participant code, and small groups are never reported. Agreeing to cookies, creating an account or using the Academy is not consent to research. Your Academy participation and access never depend on agreeing to optional research use.
Who we share information with
We do not sell personal information. We use these service providers to run the site:
- Lovable: website hosting, database, sign-in, email sending and AI features.
- Google: Google sign-in if you choose it, Google Calendar for discovery call bookings, Google Analytics if you accept analytics cookies, and Google Ads measurement of Five-Day Reset sign-ups if you accept advertising measurement.
- OpenAI: AI-supported Find My Way responses and optional lesson coaching. The text needed for a response is sent to the provider, with response storage disabled in the request. This is processing by a provider, not a promise that no information is processed or retained anywhere.
- Stripe: course payments.
- YouTube: only when you choose to play an embedded video.
How long we keep information
We keep personal information only for as long as we need it for the purpose it was collected, for your account or the service you asked for, to meet legal, accounting and security obligations, or to handle disputes, or until you validly ask us to delete it or withdraw your consent where that applies. We review what we hold and delete or anonymise information when it is no longer needed.
Your rights
You can ask to access your personal information, to correct it, to have it deleted, to restrict how we use it, or object to how we use it, and you can withdraw any consent you have given. Some rights have legal limits, for example where we must keep a record by law, so we will explain our decision if we cannot do all you ask. To make a request, use our privacy request form or email enquiries@aurisidentity.com. We may ask you to confirm your identity. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
Questions about this notice: enquiries@aurisidentity.com.
Last updated: 4 November 2026
Need help with this information?
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