“Take away your opinion, and there is taken away the complaint.”
Learner rights
Refunds & Cancellations
Clear rules, no hidden conditions. This policy applies to individual AURIS Academy course purchases on aurisidentity.org.
Free courses
Free courses cost nothing and need no payment details, so there is nothing to cancel or refund.
Paid digital courses and immediate access
Before a paid digital course is supplied immediately, we ask you to expressly agree that access can begin straight away and acknowledge that, once supply begins, the statutory 14-day cancellation right for that digital content is lost. If we have not obtained the consent and acknowledgement required by law, your statutory cancellation rights are not reduced by this policy.
If something is wrong
Your statutory rights are not affected. If digital content is faulty, not as described, or we do not have the right to supply it, the remedies available under UK consumer law may include repair or replacement, a price reduction or a refund depending on the circumstances.
Our learner-first goodwill promise
If you buy the wrong AURIS course by genuine mistake, contact us as soon as possible. Where reasonably possible, we will first offer to move the value of the purchase to the more appropriate AURIS course. If that would not put things right, we will review a goodwill refund fairly. This promise is additional to, and never replaces, your statutory rights.
How to ask for help or a refund
Email enquiries@aurisidentity.com with the email address used for your account, the course name and a short explanation of what went wrong. We will acknowledge the request and aim to give you a clear decision within five working days. We may ask for information needed to locate and protect your account, but we will not create unnecessary barriers.
How approved refunds are paid
Where you are legally entitled to a refund, it will be made without undue delay and no later than 14 days after we agree you are entitled to it, using the original payment method unless you expressly agree otherwise. We do not charge a refund fee.
Permanent access
A paid Academy course is a one-time purchase, not a subscription. Once validly purchased and not refunded, the course remains available in your account as described at purchase. A refund ends paid access to the refunded course.
Need more help?
See our Terms & Conditions or contact enquiries@aurisidentity.com. If a complaint is not resolved, you may also use any consumer remedies available to you under UK law.
Last updated: 29 October 2026
Need help with this information?
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enquiries@aurisidentity.com